FAQ on DriveHQ Cloud File Sharing
Answers
Q. Can I share files to non-DriveHQ users?
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Yes. DriveHQ provides the most powerful and flexible sharing engine. The Share feature has only 2 steps.
A folder can be shared with anyone, including non DriveHQ members, using a simple URL link to the shared folder.
You can send a share information email to the Share-to users. When a Share-to user clicks on the link, it will require the user to verify email address. Once verified,
it is redirected to the Show Folder page.
After receiving the share notification email, A non-DriveHQ user can also opt to sign up an account on DriveHQ.com.
The folder(s) shared to him / her is automatically added to the special virtual folder: \DriveHQ Share\.
This method is more secure, since you can assign different permissions to different folders and friends.
Q. How do I share folders with other DriveHQ users?
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To share folders to other DriveHQ users, please log on to your account. You can click on "SHARE" and click on Share My Folder
.
It goes to the "Select a Folder" page; a share can be created in only 2 steps easily. After you have selected a folder,
you need to enter the "Share-to" users. You can enter their DriveHQ usernames or registered email addresses on DriveHQ.com.
The "Share-to" users can logon and access folders shared to them in the special virtual folder: \DriveHQ Share\
Q. How can I prevent users from changing files in a shared folder?
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When creating a share and setting the Share options, select the permission level for your share.
You can specify different access privilegeds (Read-only, Upload and Full-access, etc) for different shares, allowing you to have a fine control over the shared files and folders.
We have the following permission levels:
- No Access;
- File Icon / List / Thumbnail View Only;
- Preview Only;
- Download / Read-only;
- View Comment & Rates;
- Comment And Rate;
- Upload /add;
- Full Access;
Q. Can I invite someone to upload files into a folder in my account if they do not have a DriveHQ account?
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Someone who does not have a DriveHQ account can't upload files to your account. We understand this is inconvenient, but we must make sure that
any user who uploads files / folders to your Share is a known & responsible user. DriveHQ provides easy one-step registration.
Clicking Sign Up Free
on the home page.
Alternatively, if you have a group account, you can create a sub-user account for the non-member user. You can then share a folder to the sub-user with upload or full-access right.
The non member user can logon as the sub-user and access the shared folder in the special virtual folder: "\DriveHQ Share\YOUR_USERNAME\SHARE_NAME".
Q. How do I change a Share I created?
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You can make changes to existing Shares or delete an existing share. Just log on to your own account, click on "SHARE" and
click on Manage Shares
. It goes to the "Share List" page.
Q. Is there a period of validity for the Share Link?
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No, there isn't a period of validity for the Share Link. But If you are not a DriveHQ member, you can sign up a new account using your e-mail
account which receives the share notification in 10 days. These files will be automatically added to your "DriveHQ Share" virtual folder.
If you have a free account, or if your account balance is negative for over 1 months, your files might be automatically deleted.
Q. The Share Link is Not Working
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If your email program does open the web link correctly:
Some email programs introduce line wraps, which can cause broken URLs.
To correct the problem:
-
Highlight and copy the share link in the email.
-
Open Notepad from the Windows Accessories menu. Turn "Word Wrap" off.
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Paste the link. Delete line wraps or spaces until the link is only in the first line.
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Copy the entire line, then go back and paste this in your web browser address.
